Terms and Conditions
Accommodation Booking Terms and Conditions
Reservations, Deposit, and Confirmation
- A deposit of 50% of the total tariff is required to secure your reservation as per the cancellation policy (see below). (Full tariff may be required during peak season.)
- The balance is due upon departure. During peak season full payment may be debited prior to arrival in accordance with the booking policy.
- All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD). Tariff excludes New Zealand Goods and Services Tax (GST) of 15%.
- All bookings will result in an automated acknowledgment and will then be confirmed based upon availability.
- The client agrees to a pre-authorized block to their credit card below equivalent to one room night’s accommodation for security against any occurrence of damage.
- Personal cheques or American Express are not accepted. Credit card payments attract a 4% commission charge for Lodge & Cottage guests (not applicable for Retreat guests). The credit card surcharge will apply to all credit card payments and overseas debit cards.
Statutory Holidays Surcharge
- A 15% surcharge will apply to reservations on New Zealand Statutory Holidays. Please check here.
- Deposit is refundable, less a $100.00 administration fee per night if cancellation is made more than 60 days prior to arrival. 50% of full tariff will be deducted if cancellation is received less than 60 days prior to arrival. 100% of full tariff will be deducted if cancellation is received less than 30 days prior to arrival. During peak season, 1 November – 30 April, the full tariff will be incurred unless any room nights are resold.
- We recommend travel insurance to cover unforeseen circumstances resulting in cancellations.
Privacy of Credit Card Information
- Credit card details entered are securely encrypted and all payments processed through this website are taken through a certified PCI compliant payment gateway. (Payment Express Services - DPS).
- Minimum stay (two nights) applies for all rooms between 15th December and 20th February. One-night stays may be permitted upon a direct enquiry - please contact email@example.com. A 100% deposit may be required.
Guests may specify their preferred room when booking; however as Stoneridge has a small number of guest rooms, there may be certain circumstances whereby a booking may need to be reallocated to another room in order to facilitate another booking. In such circumstances, Stoneridge reserves the right to reallocate guests to another room of equal or superior amenities to the room that they have booked.
Breakfast & Afternoon Cheeseboards
The tariff includes a complimentary cooked and/or continental breakfast, served each morning in Stoneridge Lodge between 7.30am - 10.00am.
The tariff also includes one glass of wine per adult guest and a sharing cheeseboard each afternoon. Guests will receive a call to their room each afternoon between 4.30pm - 6.00pm to confirm if they would like to receive their afternoon platter. Wine and cheese may in some cases be served earlier or later in the day if requested by guests in advance, but this is subject to staff availability and is at the property's discretion.
Stoneridge does not offer self-catering facilities. Private dining and gourmet grazing platters/picnic lunches may be provided by prior arrangement for an additional cost - a minimum of 48 hours' notice may be required.
A $250 fee will apply to any smoking inside the building. Smoking is strictly prohibited.
Children & Families
Children are welcome at Stoneridge Estate but must be supervised at all times by a responsible adult due to the inherent dangers of the Estate.
Room Occupancy & Extra Guests
All guest rooms & tariffs are for double occupancy. Extra guests may be accommodated on request for an additional cost - see below. The Coronet Suite has an adjacent second bedroom with a double bed and a single bed which may be booked to accommodate up to two additional guests. In all other suites, a rollaway bed can be placed in the room to accommodate one additional guest.
- Extra guests (Lodge): adult $125 + GST; child (up to & including 10 yrs) $75 + GST per night.
- Extra guests (Retreat): adult $225 + GST; child (up to & including 10 yrs) $125 + GST; child (11- 16 yrs) $175 + GST per night.
- This fee is applicable when extra guests are confirmed at the time of booking. If extra guests are added to a room less than 24 hours prior to arrival, 50% of the room tariff will be charged for each extra guest.
Functions & Events Venue
- Stoneridge does periodically host functions at the southwest end of the Lodge, which has its own entrance and does not share any facilities with the Lodge. Whilst we do not anticipate any disruption to guests' enjoyment of our facilities and amenities, as a courtesy we nonetheless wish to make guests aware of this.
- Stoneridge operates a boutique vineyard which requires vineyard work to be undertaken at certain intervals and avoiding direct sunlight. Vineyard work is organized as best as possible to minimize any interruption or inconvenience to guests.
Check-in and Check-out
- Check-in is from 3.00pm and check-out is by 10.30am on the day of departure. Early check-ins may be permitted by prior arrangement (subject to room availability), and will attract a $50.00 early check-in fee, as rooms require additional rostering of cleaning staff to accommodate these arrangements.
- Guests are required to complete & sign a Room Registration Form on arrival, which requires a signed indemnity for any & all potential damage caused by a guest’s stay/occupation of the room.
Lodge Dining Terms and Conditions
- Beverages are not included in the menu pricing.
- Stoneridge Estate is fully licensed and BYO is not available.
- One bill per couple/group. Credit card (Visa and Mastercard) payments attract a 4% commission charge. There is no surcharge for EFTPOS/cash payments. American Express is not accepted.
- Stoneridge Estate does not operate a public restaurant – candlelit dining is offered by prior arrangement only and is subject to chef availability. A minimum of 48 hours’ notice may be required for bookings.
- A 100% deposit is required to confirm your booking. Room deposits may be used as security for a dinner booking.
- Bookings on New Zealand Statutory Holidays will incur a 15% statutory holiday surcharge.
- If a booking is cancelled/modified less than 24 hours prior to the reservation time, the deposit (100% of the dinner cost) is non-refundable unless the booking can be re-sold.
- All dinner sittings are at 6.30pm (for two hours). Additional charges will apply for staff personnel if bookings extend beyond two hours.
- Children may be catered for by prior arrangement. Please note that in order to preserve the fine dining experience and out of courtesy to any other guests dining, Stoneridge reserves the right to exclude any children at the manager's discretion in the event of noise or disruption.
- All dining is hosted at Stoneridge Lodge. For Retreat guests, this is approximately 150m from your accommodation - complimentary transport is available on request.
Spa Treatment Terms and Conditions
- All treatment bookings are subject to therapist availability and 24 hours' notice may be required for bookings.
- Bookings are 100% non-refundable if cancelled within 24 hours (for groups of 4 or more, 7 days' notice is required for cancellations).
"We were lucky enough to stay in the Retreat - amazing views over Lake Hayes from the top of the Estate were available from every very spacious and luxurious room. The hosts were so..."
- Julie, December 2019