FAQs

General

Answers to frequently asked questions

OCCUPANCY
We have a total of ten rooms across three properties: the Lodge, Cottage and Retreat. All rooms are double occupancy, with the exception of the Coronet Suite which may be booked as a family suite on request for an additional cost. Extra beds may be provided in some rooms on request.   

BREAKFAST
Continental and cooked breakfasts are served in the Lodge Dining Room (or alfresco by the pool on request) from 7.30am – 10.00am.  Arrangements can be made for an earlier self-service continental breakfast if needed.

BEAUTICIAN/MASSEUSE
Available upon request.

CHECK IN / CHECK OUT
Check-in is from 3.00pm and check-out is by 10.30am. Early check-in/late check-out is available upon request, subject to availability, and there is an extra charge of $50. 

All guests are required to complete a Room Registration Form upon check-in. There is no smoking in the rooms and guests are liable for any and all damage to furniture, floor coverings and linens. In some suites, damaged bed linen could be charged for an amount up to NZD$2000 if items are permanently marked.

CREDIT CARDS

We accept Visa and MasterCard. For accommodation and dining bookings, there is no surcharge. For event bookings, there is a 4% surcharge on any credit card payments - should you wish to avoid this, we also accept direct credit, EFTPOS and cash.

TRANSPORT TO QUEENSTOWN/ARROWTOWN

Subject to availability a lodge staff member may be able to transfer you to

Queenstown for $50.00 each way, or Arrowtown for $40.00 each way.

COMPLIMENTARY AIRPORT PICK UP/DROP OFF

We offer a complimentary airport transfer service by prior request. Please contact enquiries@stoneridge.co.nz to book this. Please note 24 hours' notice may be required to guarantee availability.

ELECTRICITY SUPPLY

The power points in your room operate on 240 volts. Power switches are in some rooms located on the side of the vanity cabinet and are black and hard to see.

EVENING DINING
Guests may enjoy a five course gourmet Trust the Chef Dinner (subject to any special dietary requirement or menu preferences). The price is $345 per couple.

Alternatively there are lots of excellent restaurants in nearby Arrowtown (10 minutes' drive) and Queenstown (15 - 20 minutes' drive) and a number of restaurants also offer delivery to Stoneridge. Please feel welcome to contact your hosts for more information.

SPA & WELLNESS FACILITIES

We have two outdoor hot pools available for guests to book for private use between 7.00am - 10.00pm daily. Guests may call reception to book - advance notice is recommended.

The Lodge and Cottage have an outdoor lap pool which is solar heated during certain months of the year.

The Retreat has an outdoor infinity pool, sauna and gym.

HOUSEKEEPING
Housekeeping is usually completed between 11.00am and 2.00pm. 

KITCHEN

Kitchen facilities are not available for guest use, other than instant tea/coffee making and use of the microwave to reheat food. Please contact reception if you would like staff to provide cutlery or crockery for this purpose.

LAUNDRY

For your convenience a laundry bag service is available. Please contact your hosts. Laundry will be returned that evening or the next day. A charge of $45 per load applies. Ironing is additional if required and price depends on the item. There are no self- laundering facilities.

DRY-CLEANING

A same day service is available. Please contact your hosts.

"We were lucky enough to stay in the Retreat - amazing views over Lake Hayes from the top of the Estate were available from every very spacious and luxurious room. The hosts were so..."

- Julie, December 2019

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