FAQ's

General

Answers to frequently asked questions

BREAKFAST
Continental and cooked breakfasts are served in the main lodge dining room (or alfresco by the pool on request) from 7.30am – 10.00am.  Arrangements can be made for an earlier help yourself continental breakfast if needed.

 

BEAUTICIAN/MASSEUSE
Available upon request.

 

CHECK IN / CHECK OUT
Normal check in is from 2.30pm and check out is by 11.00am. Early check in/late check out are available upon availability and there is an extra charge of $50. 

When checking in a room registration form is required. There is no smoking in the rooms and guests are liable for any and all damage to furniture, floor coverings and linens. In some suites damaged bed linen could be charged for an amount up to NZD $2000 if items are permanently marked.

 

CREDIT CARDS

We accept Visa and MasterCard (surcharge 4%).

 

TRANSPORT TO QUEENSTOWN/ARROWTOWN

Subject to availability a lodge staff member may be able to transfer you to

Queenstown for $45.00 or Arrowtown for $30.00 each way.

 

COMPLIMENTARY AIRPORT PICK UP/DROP OFF

 

ELECTRICITY SUPPLY

The power points in your room operate on 240 volts. Power switches are in some rooms located on the side of the vanity cabinet and are black and hard to see.

EVENING DINING
Guests may enjoy a five course gourmet Trust the Chef Dinner (subject to any special dietary requirement or menu preferences). The price is $145 + GST per person. 

Alternatively there is an award winning winery restaurant (Amisfield) adjacent Stoneridge (two minutes’ walk) that offers evening dining between 6 and 8pm.

Please note Stoneridge is not a restaurant and a minimum of 48 hours’ notice may be required. 

 

HOT TUB
As a courtesy to other lodge guests and neighbouring properties, the hot tub is not available after 10.00pm.

 

POOL

The lodge has a lap pool for your enjoyment and is solar heated during certain months of the year.

 

HOUSEKEEPING
Housekeeping is completed usually between 11.00am and 2.00pm. 

 

KITCHEN

The lodge kitchen is not available for guest’s use, other than instant tea/coffee making and reheating takeaway food, for which there are facilities on the bench.  The website stipulates no self- catering.

 

LAUNDRY

For your convenience a laundry bag service is available. Please contact your hosts. Laundry will be returned that evening or the next day. A charge of $35.00 per load applies. Ironing additional if required (please specify).  There are no self- laundering facilities.

 

DRY-CLEANING

A same day service is available. Please contact your hosts.

"We spent a night at Stoneridge Estate, the service is amazing, and the bedroom and facilities are outstanding! And this is coupled with a jaw droping backdrop of Lake Hayes and the..."

- Kurt and Kate - January 2017

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